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Security officers often serve as the first and last impression of a residential community, complex or building. It is important that residents, their families and their guests feel safe, secure and welcome. Security officers trained specifically for residential properties understand the need for a careful balance when developing and maintaining a secure, yet friendly atmosphere.
It is important for the security contractor to employ friendly, confident security professionals who enjoy working with the public and are attentive to detail so they can carry out the important tasks of their posts and patrols, while also serving as a good representative of the property or management company.
What type of security professionals make the best fit for residential communities? A customer service-minded security officer is in tune with the needs of the property and seeks out opportunities to go the extra mile – and is prepared to do so. An example is a security officer at a pet-friendly community who keeps unexpected treats - dog biscuits - in the gate house. When a resident or visitor with a dog passes by, they are offered a special treat for their pet. Another example is a security team that keeps umbrellas at the front desk for use by tenants and their guests. These small but impactful gestures are part of the mission to deliver a white glove customer service experience and reinforce the value of the property.
A strong customer service philosophy within your security program can make a significant impact on your property. Well-trained security teams help a community feel safer and its residents to sleep easier knowing that their neighborhood is protected and that their real estate values will be strong.
About the Author
Andrew Daniels is the Vice President of Business Development in the Southeast Region for Allied Universal.
