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Security professionals understand that securing a museum differs significantly from other facilities. Given the priceless value of many collections, diverse visitor populations, and integrity of historical buildings, museums require specialized services and professionals. This includes a significant investment in personnel, targeted security training and a proactive strategy for events and visiting exhibits. Proper levels of protection require integrated security solutions in concert with a polished, committed security force, including supervision.
Security Directors should first perform a needs assessment encompassing both the institution and the security team. Every property and collection has individual security needs. Off-hour shifts often require a prolific knowledge of electronics, emergency response, access control, and key/badge accountability; while daytime security officers are tasked with the demands of visitor interaction, and must perform with the diplomacy of a seasoned concierge. Interpersonal skills are paramount and training programs must be tailored to this environment and regularly reinforced.
Developing this individualized approach can be a challenge as Security Directors often do not have the in-house resources or personnel to develop and sustain a top notch training program. Many have created and managed their programs in partnership with their contracted security provider and/or a reputable consultant with expertise in this unique niche. The International Foundation for Cultural Property Protection (IFCPP) is one of the more prominent organizations offering the expertise to design such programs and also offers professional certification of individuals involved in the protection of our cultural heritage.
With comprehensive security officer training, the entire operation benefits. Security officers will appreciate the opportunity for professional development. The security director will see a more effective team. Management will realize the benefits of investing in the performance and value added service of their security team. The visitor experience will be elevated to newfound levels.
As CSO Magazine reported: “Museum security is a kind of art form unto itself. A way to all at once create safety and accessibility and bring us as close as possible to inspiration while preventing miscreants from stealing it.“
Read more about a successful security strategy in our case study: High Profile Exhibitions Pose Security Staffing Challenges for Museums.
About the Author
DelMar Laury is the MidAtlantic Region President for Allied Universal.
