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Saving the life of a mall patron was a team effort for the Allied Universal security professionals at a mall in Queens, New York. Housekeeping Supervisor Jaime was working in a parking structure when he noticed a mall patron sitting near the elevator struggling to breathe. He immediately called dispatch and the Allied Universal security team was quick to respond.
Assistant Security Manager Rubio, Security Manager Walter and Shift Supervisors James and Paredes arrived on the scene as the victim began vomiting, stopped breathing and lost consciousness. They radioed EMS, handled crowd control and dislodged the blockage impeding the mall patron's airway and rolled her onto her side to aid her breathing until paramedics arrived.
FDNY paramedics arrived on the scene and transported the mall patron to a local hospital where she received medical treatment for a pre-existing condition that caused her collapse. After she was released from the hospital, the mall patron returned to the mal to thank the Allied Universal team that helped her, stating that if it had not been for their quick response, she most likely would have died as a result of her medical emergency.