How to Handle a Bomb Threat
The Bureau of Alcohol, Tobacco and Firearms tells us the two most common reasons for reporting a bomb threat are:
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The caller has definite knowledge or believes that an explosive or incendiary bomb has been, or will be, placed and he/she wants to minimize personal injury or property damage. The caller may be the person who placed the device or someone who has become aware of such information.
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The caller wants to create an atmosphere of anxiety and panic which will, in turn, result in a disruption of the normal activities at the facility where the device is purportedly placed. Whatever the reason for the report, there will certainly be a reaction to it. Through proper planning, a wide variety of potentially uncomfortable reactions can be greatly reduced.
Handling Bomb Threats
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Keep the caller on the line as long as possible.
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Record every word spoken by the caller.
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Ask where the bomb is and what time the bomb is going to go off.
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Pay attention to background noise.
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Listen closely to the voice (male or female), voice quality (calm or excited), accents and speech impediments.
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Do not hang up the phone.
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Immediately report the call to the management person designated to receive such information.
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Turn off all portable radios and cellular phones.
Characteristics of a Parcel Bomb
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Restricted endorsements, such as “Personal” or “Private”.
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Names or titles that are inaccurate.
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Homemade labels or cut and paste lettering.
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Protruding wires, tinfoil or oily stains.
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Excessive postage.
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Rigid feeling or uneven appearance.
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Unprofessionally wrapped using masking tape or string.
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Endorsed with “Fragile,” “Rush” or “Do Not Delay.”