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Keeping High Profile Meetings Safe and Secure Before the advent of smartphones, planting covert listening devices was the most popular way to illegally record content from a private meeting. Today, with an estimated 130 million smartphones in use in the United States, every user has the potential to be a covert meeting operative with their own Wi-Fi receiver, camera, audio recorder, keyboard and computer at their disposal. Maintaining security and privacy for high profile meetings is vital whether it is a …
Employee Benefits – Choices, Compliance and Engagement Employee healthcare benefits are at the center of many business decisions today. Will employees be offered benefits? If so, what benefit options will be available to them? And how do these decisions impact your business in terms of cost and employee engagement? The answers are not simple. And, the impact of these decisions is far-reaching. The first consideration always seems to be focused on cost, but the greater consequence of strategies regarding …
Finding Success in a Multi-Generational Workforce Kammie Reile, National Program Consultant and Area Manager for AARP, is a guest blog author for Allied Universal. For the first time in history we have four different generations working side-by-side. As we evolve to meet the nuances of this multi-generational workforce, it is important to recognize how this has shifted workplace demographics, recruitment and retention programs, and corporate culture. So what does working in, and staffing, a …
The Future of the Security Industry The security services industry has evolved tremendously over the last few decades. We have witnessed the important transition from security guard to security officer; an increased emphasis on safety and customer service; advancements in training and career development, and the introduction of technology as part of the total security solution. The perception of security changed drastically on September 11, 2001. The increased visibility of the many components of creating …
Outstanding Hospital Customer Service Initiative > Download UCHealth Patient Watch Program Situation Allied Universal prides itself on the level of customer service it provides in the healthcare environment. One example is the UCHealth Patient Watch Program, designed to maintain the safety of the patient, hospital staff, and visitors in a courteous, professional and empathic manner. UCHealth—a nationally recognized, nonprofit network of seven acute care hospitals and clinics that operates throughout …
Allied Universal Monitoring and Response Center (MaRC) > Download related file Crystal Lake Homeowners Association Situation The Crystal Lake Homeowners Association is a beautiful residential community located south of Atlanta in Hampton, Ga. Like many communities throughout the United States, the association was experiencing an increase in after-hours safety incidents around the community’s amenities area. Specifically, young adults were staying past the scheduled closing times at the pool or were …
Trained and Experienced Security Officers Provide Operational Security Safety Nets > Download related file Proper training and experience are a security officer’s best assets. The ability to absorb industry-specific knowledge—while incorporating it into a daily security routine—makes a security officer invaluable to any operation. At a logistics center in Philadelphia, Security Officer Geraldine Chisholm is well-versed in her daily routine. She understands the importance of her everyday duties, as well as …
High-Profile Exhibitions Pose Security Staffing Challenge for Museums > Download related file Philadelphia Museum of Art & the Franklin Situation At the top of what many people around the world refer to as “The Rocky Steps,” is the Philadelphia Museum of Art. Established in 1876 in conjunction with the nation’s Centennial Exposition, it is one of the largest art museums in the United States. The museum houses 225,000 objectives spanning the creative achievements of the Western world since the first …
Retail Security Officers in Action > Download related file Going Above and Beyond While Providing Impeccable Customer Service The nature of malls, and volume of people who frequent them, requires well-trained security teams to maintain safe environments. Security officers help to provide emergency medical assistance, prevent crime and deescalate tense situations, all while providing impeccable customer service. Following is a sampling of what our retail security officers encounter on a daily basis and …
Caring Security Officers Make a Difference Every Day > Download related file Shopping malls are often chaotic and hectic scenes during the holiday season. It’s an especially intimidating setting for a child trying to navigate through it. In this setting, a charitable gesture can create an unforgettable moment for a child and a security officer. On December 18, at a mall in California, Security Officer Ryan West encountered a crying little girl and her mother. The mother told Ryan that her daughter had …
