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California Hospital Raises the Bar on Hospital Customer Service > Download related file Situation Visiting a hospital or emergency department is often a stressful experience because of unfamiliarity with the physical layout and the fear of potential medical procedures. And, visits to emergency departments are increasing. According to the CDC’s National Center for Health Statistics’ National Health Care Survey, the annual number of emergency department (ED) visits jumped from 90.3 million in 1996 to more …
Account Manager Coordinates Security for 15 Credit Union Locations > Download related file Situation For more than 75 years, GECU, an El Paso, TX, credit union, has served its members and developed into El Paso’s largest locally owned financial institution with more than $1.2 billion in deposits and $1.4 billion in assets. As it continues to grow with 15 locations, including branches and new satellite centers in local schools, GECU holds true to its mission statement -- people helping people. GECU has more …
Hundreds Recruited, Screened and Trained in Just a Few Weeks > Download related file Situation In November 2006, a major metropolitan city began a search for contract security officer services. The city sought to hire a security company that could fully operate and provide over 1,000 unarmed and armed security officers, supervisors and support personnel for their daily security needs in just a few short weeks. The Government Services division of Allied Universal Security Services, a provider of contract …
Security Is Family at Nation's Leading Media Company > Download related file Situation The Hearst Tower is Hearst Corporation’s new global headquarters and the first New York City landmark of the 21st century. The 850,000 square-foot tower has won global accolades for its innovative and environmentally sensitive design, and is New York City’s first occupied green office building granted the Gold LEED rating by the U.S. Green Building Council. The Hearst Tower, which had its grand opening October 2006, is …
A New View of Security at Philadelphia's Tallest Building > Download related file Situation Just as the new 58-story Comcast Center has changed Philadelphia’s skyline, the developer, premier principal tenant and security company have changed the perception of security. Liberty Property Trust, the building’s developer and owner, and Philadelphia-based Comcast Corporation, the principal tenant, partnered with Allied Universal Security Services to change the profile of the traditional security officer to …
TX360 Threat Awareness and Situational Intelligence Mitigate Risk and Improve Response and Recovery Organizations face more threats than ever before. Identifying and acting upon relevant intelligence is vital to operational excellence. Proactive monitoring of threats and emerging situations can help mitigate risk and improve response and recovery. Developed by Swan Island Networks, the TX360® platform sorts through over 1,000 open source data channels to efficiently identify situational intelligence that …
Event Security in Our Nation's Capitol > Download related file Allied Universal Security Officers Combine Physical Security and Customer Service at a DC Museum for Successful Inaugural Events Situation The Newseum, downtown Washington, DC’s aptly named museum of news, offers visitors an experience that blends five centuries of news history with the latest technology and hands-on exhibits. As one of the most defining architectural designs in the DC cityscape, the Newseum sits on a prime location at the …
Best Campus Security: The University of Pennsylvania > Download related file Situation When it comes to a highly effective, flexible and collaborative security program for a college campus, the University of Pennsylvania’s model for campus security stands out as one of the most successful in the nation. A key success factor to the University’s plan to maintain a safe environment for more than 40,000 students, faculty and staff is its partnership with Allied Universal Security Services to perform a host of …
The Security Officer of the Future > The Next Generation of Technology, Equipment and Training for Security Officers Is Here Download Now Security Service Integration and Training Is Key Push aside any old notions of low skilled security officers. The security officer of the future has arrived. Today’s security officer may be using a Segway to conduct patrols. You may find today’s highly skilled and trained security officer piloting control panels with a host of IP-connected digital applications that …
Work Place Violence: How to Respond > Download related file 5 Tips for Managing Anger or Violence When violence breaks out in the workplace, you are faced with three options: run, hide or take action. If you do find yourself in a close encounter with someone intent on inflicting harm, you or those you work with will need to decide on the best course of action based on the individual or circumstance. Evacuating or concealing your location are recommended first steps, but sometimes that is not an option. …
