Security Captain Arsenault began his day like usual. He woke up at 2:50 a.m. and started to make the 45-minute commute to hit the gym before his shift.

“I was going down the road and saw some debris. I drove a few miles and didn’t think it looked right, so I turned around,” said Arsenault. “That’s when I saw a car had gone off the road, and I called 911. I planned to stay until police or fire showed up. I rolled down my window. I don’t know why. It was dark, and it was raining. I heard someone say, ‘Help me.’”

Security Professional Paul was recently honored by the American Red Cross for his heroic actions that saved a life. While on shift at State Farm Park in Illinois, Paul saved the life of a State Farm employee who collapsed from cardiac arrest. He administered CPR while another worker administered an AED (automated external defibrillator).

Saving the life of a mall patron was a team effort for the Allied Universal security professionals at a mall in Queens, New York. Housekeeping Supervisor Jaime was working in a parking structure when he noticed a mall patron sitting near the elevator struggling to breathe. He immediately called dispatch and the Allied Universal security team was quick to respond.

While working her shift at JFK Airport, Security Professional Stephenson was contacted by an airline employee who found a passenger unresponsive. Security Professional Stephenson responded immediately and notified the authorities. After assessing the situation, she utilized the nearest AED on the unresponsive passenger, followed by CPR chest compressions until EMS arrived. When EMS arrived, they transported the victim to the nearest hospital for treatment. We commend Security Professional Stephenson for her swift and decisive actions that ultimately saved the passenger’s life.

Faces light up when Seth walks through the lobby to report for work every weekday morning. Seth, a three-year-old black Labrador, and his handler, Scott, a retired NYPD sergeant, are a highly-trained MSA Security explosive detection canine team that works to keep a 20-story office building in Manhattan safe. Their job requires quite a bit of footwork, sweeping incoming vehicle deliveries, unattended bags and areas far and wide in a building that spans nearly an entire city block. He’s been on the job for only a few months, but Seth keeps his nose buried in his work.

As part of the annual Project THERE Souls to Soles program, employee volunteers from Chicago-area branches distributed coats, clothing, shoes and meals to people who are experiencing homelessness in Chicago.

The collapse of Baltimore’s Francis Scott Key Bridge on March 26 forced a popular cruise line to reroute a ship to pick up passengers. Allied Universal quickly deployed 28 security professionals via chartered bus from Baltimore to Port Norfolk to meet the ship and screen boarding passengers. Thank you to everyone involved who helped keep operations running for the customer and ensured that cruisers’ vacation plans sailed on.

Assistant Account Manager Kagei and Security Supervisors Gale and Tweedy were on duty at a beloved brand’s Global Security Operations Center when they received a missing child report from staff. The team searched the last known location — a retail store — and provided CCTV footage to the Seattle Police Department within minutes. Thanks to their swift response, the missing child was soon found safe. This incident highlights the meaningful impact of their work and the importance of collaboration between security professionals and law enforcement in real-world situations.